← Return to Careers page

Assistant Branch Manager I - Portsmouth Branch

Department: Branch Administration
Reports to: Market Manager
Supervises: Teller and Customer Service Staff
Status: Exempt
Location(s): Portsmouth, New Hampshire

Summary:

Assists the Market Manager in the day to day operations of the branch to insure efficiency and adherence with established regulatory, compliance and operating policies and procedures. Provides on-going guidance and training to branch staff on products, services, processes, procedures, etc. Confers and participates with the Market Manager in resolving personnel issues, and in hiring and scheduling staff. Completes employee performance evaluations and other documentation for their Market Manager’s review as needed. Oversees workflow and teller and customer service activities independently in the absence of the Market Manager. Has sales production responsibilities for new deposit and consumer loans. Answers questions on all services the financial institution provides, and is proficient in recognizing sales and quality referral opportunities.

Job Requirements:

  • Three or more years of prior supervisory, sales, service and operations experience in a financial institution is necessary
  • Proficient verbal and written communication
  • Proven strong customer sales, service and interpersonal skills
  • Ability to work independently as well as with a variety of people in a team environment
  • Adapts easily to change and is able to effectively handle multiple tasks
  • Excellent organizational, problem resolution, technical and computer skills
  • Proven supervisory skills with the ability to effectively motivate and direct the activities of others
  • Proficient knowledge of branch, teller and customer services processes, policies, guidelines and operating procedures

Specific Job Functions:

  • Manages overall daily branch operations and ensures staff’s on-going compliance with the Bank’s operating procedures, policies and guidelines
  • Responsible for insuring branch cash audits and routine audit/security reports are completed and submitted on schedule
  • Oversees teller and customer service staffing schedules to insure adequate coverage and efficient workflows are maintained
  • Coaches, mentors and provides for on-going cross training of staff to build their skills and knowledge in various areas including operations, compliance, sales and service
  • Engages in sales activities to promote SIS products and services to existing customers and prospects
  • Proficient in the sale, service and personal production of all deposit and consumer loan products and services
  • Participates in the preparation and delivery of employee performance evaluations and documentation
  • Provides input in the hiring of branch teller and customer service staff, and employee disciplinary action plans
  • Capable of managing the branch temporarily in the Market Manager’s absence
  • Represents the bank at various community events and encourages staff participation
  • Performs additional duties as required

This Job Description describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract.

Click here to apply